Goods no longer required:
Goods no longer required need to be returned within 7 days at the senders cost in their original new condition with their complete packaging as delivered. The items must not be marked or labelledin any way and must be sellable as new. If the return items cause the original order to fall below the UK carriage free value or increases the international carriage charge this will be deducted from refund payments. Kidz Gifts reserve the right to apply a 10% re-stocking fee.
Faulty, damaged or short delivery:
We will assume that the shipment was delivered in good condition and in full unless the receiver has noted any damage and signed for the correct number of boxes/pallets on the delivery record when he or she accepted the shipment – Please note failure to do so will invalidate any claim for damaged items. Please make sure to inform us within a maximum of 5 days. If you receive an item in a damaged or faulty condition (we’re sorry). Please email our customer services team within 5 days of receipt of your order. Please note/provide the following details: order number, your name and delivery address.
Faulty Items: In order to process your claim, please kindly return the faulty item(s) back to us in the original packaging. Once we have received them and have confirmed the fault is a manufacturing issue, a refund will be issued back to your payment card along with a return carriage charge (maximum £6). Please include proof of your carriage cost with your returns.
Please note that if the fault is not deemed to be a manufacturing issue we will be unable to process the claim and no refund will be issued. If you then decide you would like the same item(s) returned to you, we can add the item(s) to your next delivery. You must inform us of this request within 7 days
Damaged items: Claims for damages will only be processed if the delivery has been marked as damaged with the courier upon receipt. In order to process your claim as quickly as possible, please provide images of the damaged item(s) with your email to our customer service team.
If the damaged item(s) are part of a mixed box that we have re-packed, please also provide additional images of the inner carton(s) as well as the original outer box, so that the issue can be raised with our warehouse.
Once your claim has been confirmed a refund will be issued back to your payment card. Please note we are unable to send out replacements for faulty or damaged items.
Do not dispose of or destroy the outer and inner packaging or the damaged or faulty item(s) until your claim has been processed in full.